This Privacy Policy describes how Guided Tech Solutions ("we", "us", or "our") collects, uses, and protects your personal information when you use GTS Amplify and related services. Guided Tech Solutions is a technology company based in Mississippi, United States.

1. Information We Collect

We collect information you provide directly to us, including:

• Account information: Name, email address, company name, phone number, and password when you create an account.
• Payment information: Billing details processed by our payment partners (Paystack, Stripe, PayPal). We do not store card numbers on our servers.
• Service configuration: Information you provide during service setup wizards to configure your subscribed services.
• Usage data: How you interact with our platform, including pages visited, features used, and time spent.
• Communications: Messages you send us through support channels or consultation bookings.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process payments and manage your subscriptions
• Send service updates, invoices, and support responses
• Populate your real-time analytics dashboards
• Personalise your experience on the platform
• Detect and prevent fraud and misuse
• Comply with applicable US federal and state laws

3. Data Sharing

We do not sell, rent, or trade your personal information. We share data only in these limited circumstances:

• Payment processors: Paystack, Stripe, and PayPal receive data required to complete transactions.
• Firebase (Google): We use Firebase for authentication and database services. Your data is stored in Google's infrastructure.
• Service providers: We may share data with vetted third-party providers who help us operate our platform, under strict confidentiality agreements.
• Legal requirements: We may disclose information if required by applicable law, court order, or government authority.

4. Data Storage & Security

Your data is stored on Google Firebase infrastructure with industry-standard encryption at rest and in transit. We implement technical and organisational measures to protect against unauthorised access, disclosure, or destruction. Sensitive credentials you provide are encrypted using AES-256-GCM and are never stored in plain text. No internet transmission is completely secure and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your account and associated data
• Object to or restrict certain processing activities
• Withdraw consent at any time where processing is consent-based

To exercise any of these rights, contact us at info@guidedtechms.com.

6. Cookies

We use essential session cookies required for authentication and platform functionality. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, but this may affect platform functionality.

7. Children's Privacy

GTS Amplify is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a prominent notice on our platform. Continued use of the platform after changes constitutes acceptance of the updated policy.

9. Contact Us

For privacy inquiries, please contact:
Guided Tech Solutions
Email: info@guidedtechms.com
Website: www.guidedtechms.com
Mississippi, United States